Who we are
PropertyViewer Ltd
Website: www.propertyviewer.io
Last updated: [2/2/26]
1. Introduction
PropertyViewer Ltd (“PropertyViewer”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal data when you:
- Visit www.propertyviewer.io
- Contact us via our website or email
- Engage with us as a client, prospective client, partner or supplier
- Use the PropertyViewer platform via a housebuilder or sales environment
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
PropertyViewer Ltd is a UK-based technology company providing immersive sales infrastructure for the new-build housing sector.
For the purposes of data protection law, PropertyViewer Ltd is:
- The Data Controller for personal data collected through our website and direct communications.
- The Data Processor where we process data on behalf of housebuilder clients using our platform.
For privacy-related enquiries, please contact:
Email: hello@propertyviewer.io
Address: The Racquets Court, College Street, Newcastle Upon Tyne, England, NE1 8JG
3. What Information We Collect
We may collect and process the following categories of personal data:
A. Website Visitors
- Name
- Email address
- Company name
- Job title
- Telephone number
- Any information submitted via contact forms
- Technical data (IP address, browser type, device type, usage data)
B. Clients and Prospective Clients
- Business contact details
- Contractual and billing information
- Communications and meeting records
C. Platform Usage (Via Housebuilders)
When buyers use PropertyViewer through a housebuilder, we may process:
- Buyer preference selections (e.g. house type, upgrades, finishes)
- Session activity data
- Usage analytics
Importantly:
- PropertyViewer does not automatically collect sensitive personal data.
- Identifiable customer details are entered manually by housebuilder sales teams within their existing CRM systems.
- We minimise data collection to what is necessary for platform functionality and reporting.
4. How We Use Personal Data
We use personal data for the following purposes:
Website & Enquiries
- To respond to enquiries
- To provide requested information
- To arrange demonstrations or meetings
- To improve website performance and user experience
Client Services
- To deliver our platform and support services
- To manage contracts and billing
- To provide account management and technical support
- To generate usage insights and performance reporting
Legal & Compliance
- To comply with legal obligations
- To protect our rights and business interests
We do not sell personal data to third parties.
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Legitimate Interests – for responding to enquiries, improving services and managing client relationships.
- Contractual Necessity – where processing is required to deliver agreed services.
- Legal Obligation – where we are required to comply with applicable law.
- Consent – where required (e.g. certain marketing communications).
6. Data Sharing
We may share personal data with:
- Accredited technology and IT partners supporting platform delivery
- Professional advisers (legal, accounting, compliance)
- Service providers supporting hosting, analytics or infrastructure
- Regulatory authorities where required by law
All third-party processors are contractually required to process data securely and in accordance with applicable data protection law.
We do not transfer personal data outside the UK without appropriate safeguards.
7. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure hosting environments
- Access controls and authentication safeguards
- Encrypted data transmission where appropriate
- Enterprise-grade IT security partnerships
- Role-based access restrictions
We regularly review our security practices to ensure continued compliance.
8. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Platform usage data is retained in line with client contractual agreements.
9. Your Rights
Under UK GDPR, individuals have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability (where applicable)
To exercise these rights, contact:
privacy@propertyviewer.io
We may request verification of identity before fulfilling requests.
10. Cookies
Our website may use cookies and similar technologies to:
- Improve site functionality
- Analyse site usage
- Support security and performance
You can control cookie preferences through your browser settings.
A separate Cookie Policy may provide further detail.
11. Children’s Data
Our services are not directed at children under 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law or our services. Updates will be published on www.propertyviewer.io with a revised “Last updated” date.
13. Contact
If you have any questions about this Privacy Policy or how we process personal data, please contact:
PropertyViewer Ltd
privacy@propertyviewer.io
www.propertyviewer.io
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.